May 3, 2024
Customer and Commercial - Assistant Business Development Manager/ Account Manager, Aviation Commercial (HAS)
Customer and Commercial Department, Cathay Subsidiary Services provides services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Cargo Terminal, Cathay Dining, Hong Kong Airport Services Limited. and Vogue Laundry Service Limited.
Assistant Business Development Manager/ Account Manager, Aviation Commercial - Hong Kong Airport Services Limited (HAS) provides professional commercial and key account services. This includes ensuring contract renewals for all existing customers, developing new business with existing and/or potential customers, key account servicing to ensure sustained service performance, maintain excellent customer satisfaction and maximize the yield for the subsidiaries.
Responsibilities
Actively explore and solicit business opportunities to optimize business performance.
Be responsible for overall and assigned sales, contribution, and renewal KPIs.
Develop medium- and long-term commercial strategies having identified potential business opportunities and analyzed the commercial implication
Identify and recommend solutions to existing and potential customers according to their needs and requirements.
Evaluate resources spent in operation and analyses the business impact through resources projection and cost calculation for discussion with management and decide negotiation approach to customers.
Act as the contact point for business enquiries from existing and potential customers.
Responsible for the commercial activities for Hong Kong Airport Services Limited (HAS) or Cathay Cargo Terminal (CCT), and account management coordination activities with internal and external concerned parties.
Review contracts, service level agreements and tender documents to maximize the benefit and yield for Hong Kong Airport Services Limited (HAS) or Cathay Cargo Terminal (CCT).
Participate in commercial negotiations – i.e., contract pricing, incentives, service terms and conditions – to ensure customers do not go to competitive tenders.
Prepare business proposals and quotations in responding to RFQ, RFI and RFP or other business enquiries as required.
Maintain good relationships with customers and commercial related business partners to ensure effective communications.
Provide sales forecasting and business intelligence to formulate market insights.
Attend industry events and networking groups to build relationships with key prospects.
Handle customer enquiries and manage the relationships with internal and external stakeholders to ensure high customer satisfaction.
Identify customers’ needs, confirm requirements, develop plans, and follow through with various internal departments to provide excellent products and services to our customers.
Perform any projects or ad-hoc duties as assigned by the Management.
Requirements
Degree holder in business administration or other related disciplines
Minimum 6 years’ relevant experience in commercial, business development and/or key account services fields, including 3 years at supervisory level.
Candidates with experience and network in aviation industry (air cargo, cargo terminal, ground handling) have a definite advantage.
Experience in contract review and commercial negotiation
Good business senses, commercial awareness, planning skills.
Strong in negotiation, influencing, interpersonal and presentation skills.
Work independently, self-motivated, proactive, energetic and customer oriented.
Outgoing and willing to learn and take initiatives.
Excellent command of written and spoken English and Cantonese. Mandarin would be an advantage.
Proficiency in MS Word, Excel, PowerPoint, and Chinese word processing.
Candidate with less experience will be considered as Assistant Business Development Manager.
Application Method
We offer a competitive remuneration package and a full range of benefits. Interested parties please send your resume with your current and expected salary to Head of Talent Acquisition & Development, Cathay Subsidiary Services, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong or email to recruitment@cpcs.com.hk on or before 31 May 2024.
If you have any inquiries, please feel free to contact 2450 2988 to Talent Acquisition Team, People Department, Cathay Subsidiary Services.
The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.
We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Talent Acquisition Team.
Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong
Email: recruitment@cpcs.com.hk
Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.