May 19, 2025
Customer and Commercial - Contract Account Manager (Cathay Group Inflight)
Cathay Subsidiary Services consists of several independent departments that provides professional services to Cathay Pacific Airways Limited and its subsidiaries (the ‘Company’), including but not limited to Cathay Cargo Terminal, Cathay Dining, HAS by Cathay and Vogue Laundry Service Limited.
Responsibilities
Manage the day-to-day account management of customers, ensuring effective coordination and collaboration to achieve revenue targets.
Be accountable for customer satisfaction through excellent account services and effective communication with all stakeholders.
Act as the contact point for business enquiries from Cathay group accounts
Identify customers’ needs, confirm requirements, develop plans and follow through with various internal departments to provide excellent products and services to our customers.
Participate in commercial negotiations such as pricing, service level agreement
Maintain good relationship with customers and commercial related business partners to ensure effective communications
Provide sales forecasting and business intelligence to formulate market insights.
Handle customer inquiries, feedback, and complaints with follow-up actions.
Support the Business Development Manager to develop short-, medium- and long-term commercial strategies to maximise revenue growth opportunities.
Perform any projects or ad-hoc duties as assigned by the Management.
Requirements
Degree holder in business administration or other related disciplines
At least 5 years Sales, Account Management, Product Development experience with at least 2 years in supervisory position
Proven track record of successfully managing and leading sales and marketing teams
Strong negotiation and contract management skills, with the ability to secure favourable terms and conditions
Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
Demonstrated leadership skills, with the ability to motivate and inspire a high-performing team
Excellent command of written and spoken English and Chinese. Mandarin would be an advantage
Proficiency in MS Word, Excel, PowerPoint and Chinese word processing
Application Method
We offer a competitive remuneration package and a full range of benefits. Interested parties please send your resume with your current and expected salary to Head of Talent Acquisition & Development, Cathay Subsidiary Services, 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong or email to recruitment@cpcs.com.hk on or before 31 May 2024.
If you have any inquiries, please feel free to contact 2450 2988 to Talent Acquisition Team, People Department, Cathay Subsidiary Services.
The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Pacific Catering Services Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.
We offer a competitive remuneration package and full range of benefit. Interested parties please send your resume and with the application form attached via post, email to our Talent Acquisition Team.
Post: 11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong
Email: recruitment@cpcs.com.hk
Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.